Frequently Asked Questions

Who is is a subsidiary of GLOBAL INFORMA, a Business Consulting firm, specializing in sales and business development. With over 15 years of industry experience, GLOBAL INFORMA has helped its clients grow its customer base with our sales and business development background with companies like Xerox Corporation and Sprint Government Systems Division, both known for their world-class sales training.

What type of format are the electronic files in and how do they work on my computer?

The files currently are in a Microsoft Office format: Word (Word Processor program), Excel (Spreadsheet program) and Powerpoint (Presentation program) and are available for immediate download after purchase. After you download, you can save the files to your computer and have access to edit, modify, and print immediately.

Why electronic downloadable Microsoft Office files?

Templates have been provided for you to work from and you will need them in turn to edit, adapt, and customize your response to your specific clients needs. Utilizing the Microsoft Office suite allows you the ability to edit and manipulate the documents to your specific situation.

What happens if I don’t use Microsoft Office?

At this time Microsoft Word, Excel and Powerpoint are the formats supported. Another option is you may use OpenOffice which is Microsoft Office compatible. It is free of charge and you may download by visiting

Will the files already have my company info, logo, and specifications?

You are being provided a template; you will then need to edit and customize your cleaning proposal package according to your clients needs, your pricing, training program, quality program, etc.

Is it safe to order online?

Yes, it is 100% safe to order online with us. When you place your order, your credit card information will pass through a secure connection which means it cannot be viewed by anyone, it will be private and secure.

You can shop at online with confidence. We have partnered with PayGear to offer safe and secure credit card transactions for our customers.

The company adheres to strict industry standards for payment processing, including all order pages are secured by GeoTrust with 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. The GeoTrust icon is also displayed on every order page so our customers can click and verify for themselves.

What happens if I am not satisfied with my purchase can I request a refund?

Due to the nature of the electronic documents (digital media) downloads, there can be no refund as it is not possible for you to 'return' purchases. If you are unable to download the files and need technical assistance you may send an email to for technical support.

What will appear on my credit card statement when I order?

Your statement will show a charge from PAYPAL*GLOBALINFOR. Any specific questions about the ordering process can be answered by sending an email to

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